Finding the right removals and storage service can make a huge difference when relocating your home or business. Whether you’re moving across the street or to a different city, a professional service ensures your belongings are transported safely and stored securely if needed.
With so many options on the market, making the right choice can feel overwhelming. Some companies specialise in local moves, while others offer interstate or long-term storage solutions.
To ensure a smooth, stress-free experience, it’s important to understand what to look for before you book.
Here’s a practical guide to help you choose the right service for your needs.
Look for Experience and Reputation
A company’s experience often reflects its reliability. Businesses that have been in the industry for many years are usually better equipped to handle a wide range of moving challenges. Look for removals companies that clearly outline their services and have positive reviews online.
You can check platforms like Google Reviews, social media or local business directories to see what past customers have said. Look out for comments about punctuality, the condition of items upon arrival and how the company handles any issues or damage.
Word of mouth is powerful too. Ask friends, family or co-workers if they can recommend a trusted company they’ve used before.
Check for Accreditation and Insurance
Any reputable removals and storage service should have appropriate licensing, accreditation and insurance. In Australia, look for companies that are members of the Australian Furniture Removers Association (AFRA). This shows they adhere to professional standards and are properly trained and insured.
Insurance is critical. Even the most careful removalist can experience accidents during transport. Ensure the company offers transit insurance that covers damage or loss. If they don’t, check whether your existing home and contents policy extends coverage during a move.
Also ask about storage insurance if you plan to keep items with the company for an extended period.
Assess the Range of Services Offered
Not all moves are the same. Some people need full packing and unpacking services, while others just want help loading and transporting their goods. Choose a company that offers the right level of service for your situation.
If you’re storing items, ask about the facility conditions. Climate control, 24/7 surveillance and pest management are essential for keeping belongings in good condition.
A quality removals and storage service will tailor their offering to suit your schedule, budget and volume of goods. Don’t hesitate to ask for a customised quote or package.
Understand Pricing and Transparency
Price is always a factor, but it’s important to understand exactly what you’re paying for. Beware of quotes that seem too low — they may exclude critical services or come with hidden fees.
Ask for a detailed breakdown of the quote. This should include the cost of labour, vehicle use, packing materials, storage (if applicable) and any additional fees such as travel time or fuel surcharges.
A trustworthy removals company will offer a no-obligation, in-person or virtual assessment to provide an accurate quote. They should also be happy to explain their billing structure and answer any questions.
Consider Customer Service and Communication
Moving is stressful enough without having to chase up your provider. Choose a company with responsive, friendly and professional customer service.
Pay attention to how quickly they reply to enquiries and how clearly they communicate timelines, procedures and policies. You should feel confident that they’ll show up on time and handle your belongings with care.
Good communication is especially important if you’re moving long distance or need access to stored items. A reliable removals and storage service will keep you informed throughout the process and have clear contact channels for questions or changes.
Final Thoughts
Choosing the right removals and storage service is more than just picking the first name that appears online. It’s about finding a provider who values your possessions as much as you do and offers the flexibility, protection and service that your situation demands.
From understanding their credentials to comparing quotes and checking their storage standards, taking the time to research your options will pay off in peace of mind.
Whether you’re downsizing, relocating for work or moving your business, a reliable removals and storage service can simplify the process and help you start your next chapter with ease.
